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What is your first name? |
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What is your last name? |
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Do you live or work nearby? |
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Why did you start coming to our salon? |
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Do you find our salon comfortable?(What about the waiting area or stylist stations?)Is there anything missing that would make you more comfortable? |
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What services do you usually get when you come here? |
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How would you rate the value of service to cost? |
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Are there any services you would like to have that we do not offer? |
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How long does your stylist or colorist spend talking to you about your hair before they begin to work on you? Does that feel right? |
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Have you ever made a radical change to your look, or do you tend to maintain the same look for a while? Why? |
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Would you be open to a change? |
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How long are your appointments? Does that feel right? |
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How knowledgeable do you find our staff in the following areas? You can rate us on a scale from 1-5, with five being extremely knowledgeable and one being not at all knowledgeable.
Cutting?
Styling?
Products? |
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How would you describe the general appearance of the salon? |
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Is it clean? |
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Can you tell us about your best experience here and what made it so special? |
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Have you ever been unsatisfied at our salon with a cut or color? If so, what happened? |
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Does your stylist teach you how to style your hair and recommend products to you? |
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If not, would you like them to? If yes, do you find that you are able to style it at home? |
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Do they offer information, or do you have to ask? |
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Do you ever buy products from us? Why or why not? |
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Would you like to receive a reminder call or mailer to help you book a future appointment? |
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How would you rate our salon on a scale of 1 ~ 5, with 5 being the most pampering and 1 being the least pampering?
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What would make it better? |
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How would you rate our salon on a scale of 1 - 5, with 5 being the most expensive and 1 being the least expensive?
Why?
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Is there any part of our salon that you particularly enjoy? |
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If you could change anything about our salon, what would it be? |
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Thank you for completing this survey. We value your opinion as a client and want to continue to serve you the best way possible. Your participation in this survey enables this. Thanks again. |
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